Shipping and Returns Policy
Effective Date: September 12, 2023
Thank you for shopping at Rally Cap Club! This Shipping and Returns Policy outlines the terms and conditions for product delivery and returns. By placing an order with us, you agree to comply with the policies described below. Please read them carefully.
1. Shipping Information
1.1 Shipping Destinations: We currently offer shipping within the United States. We do not offer international shipping at this time.
1.2 Order Processing Time: After receiving your order, we will process and ship it within 1-3 business days. Please note that processing time may be longer during peak seasons or promotional periods.
1.3 Shipping Methods and Costs: We offer various shipping methods, including standard shipping and expedited shipping. Shipping costs will be calculated and displayed at checkout based on the destination and selected shipping method.
1.4 Shipment Tracking: Once your order is shipped, you will receive a shipment confirmation email containing the tracking number. You can use this number to track the progress of your shipment.
1.5 Delivery Time: The estimated delivery time depends on the shipping method selected and the destination. Please note that delivery times may vary due to unforeseen circumstances or carrier delays.
1.6 Undeliverable Packages: In the event that a package is undeliverable and returned to us, we will contact you to arrange for reshipment. Additional shipping charges may apply.
2. Returns and Exchanges
2.1 Return Eligibility: We want you to be completely satisfied with your purchase. If for any reason you are not, you may return the item(s) within 30 days from the date of delivery, subject to the conditions outlined below.
2.2 Return Conditions:
(a) The item(s) must be unused, in their original condition, and with all tags attached.
(b) The item(s) must be returned in the original packaging or a suitable equivalent to ensure safe return shipping.
(c) Items that are personalized, intimate, or considered final sale are not eligible for return.
2.3 Return Process:
(a) Contact Customer Support: To initiate a return, please contact our customer support team at hello@rallycapclub.com or using our Contact Us form on our website. Provide your order details and reason for return.
(b) Return Authorization: Once your return request is approved, we will provide you with a return authorization number (RMA) and instructions for returning the item(s).
(c) Return Shipping: You are responsible for the return shipping costs unless the return is due to an error on our part.
(d) Refund or Exchange: Upon receiving the returned item(s) and verifying their condition, we will process your refund or exchange according to your preference.
2.4 Refunds: Refunds will be issued to the original payment method used for the purchase. Please allow 5-7 business days for the refund to be processed and reflected in your account.
2.5 Exchange: If you prefer to exchange an item for a different size, color, or style, please indicate your preference when contacting our customer support team. Exchanges are subject to product availability.
3. Damaged or Defective Items
In the rare event that you receive a damaged or defective item, please contact our customer support team immediately. Provide a detailed description of the issue and include any relevant photos. We will work with you to resolve the issue promptly, either by providing a replacement or issuing a refund.
4. Contact Us
If you have any questions, concerns, or requests regarding our Shipping and Returns Policy, please contact us at hello@rallycapclub.com or using our website Contact Us form.
By placing an order with us, you acknowledge that you have read, understood, and agreed to this Shipping and Returns Policy.
Last updated: September 12, 2023
Thank you for shopping at Rally Cap Club! This Shipping and Returns Policy outlines the terms and conditions for product delivery and returns. By placing an order with us, you agree to comply with the policies described below. Please read them carefully.
1. Shipping Information
1.1 Shipping Destinations: We currently offer shipping within the United States. We do not offer international shipping at this time.
1.2 Order Processing Time: After receiving your order, we will process and ship it within 1-3 business days. Please note that processing time may be longer during peak seasons or promotional periods.
1.3 Shipping Methods and Costs: We offer various shipping methods, including standard shipping and expedited shipping. Shipping costs will be calculated and displayed at checkout based on the destination and selected shipping method.
1.4 Shipment Tracking: Once your order is shipped, you will receive a shipment confirmation email containing the tracking number. You can use this number to track the progress of your shipment.
1.5 Delivery Time: The estimated delivery time depends on the shipping method selected and the destination. Please note that delivery times may vary due to unforeseen circumstances or carrier delays.
1.6 Undeliverable Packages: In the event that a package is undeliverable and returned to us, we will contact you to arrange for reshipment. Additional shipping charges may apply.
2. Returns and Exchanges
2.1 Return Eligibility: We want you to be completely satisfied with your purchase. If for any reason you are not, you may return the item(s) within 30 days from the date of delivery, subject to the conditions outlined below.
2.2 Return Conditions:
(a) The item(s) must be unused, in their original condition, and with all tags attached.
(b) The item(s) must be returned in the original packaging or a suitable equivalent to ensure safe return shipping.
(c) Items that are personalized, intimate, or considered final sale are not eligible for return.
2.3 Return Process:
(a) Contact Customer Support: To initiate a return, please contact our customer support team at hello@rallycapclub.com or using our Contact Us form on our website. Provide your order details and reason for return.
(b) Return Authorization: Once your return request is approved, we will provide you with a return authorization number (RMA) and instructions for returning the item(s).
(c) Return Shipping: You are responsible for the return shipping costs unless the return is due to an error on our part.
(d) Refund or Exchange: Upon receiving the returned item(s) and verifying their condition, we will process your refund or exchange according to your preference.
2.4 Refunds: Refunds will be issued to the original payment method used for the purchase. Please allow 5-7 business days for the refund to be processed and reflected in your account.
2.5 Exchange: If you prefer to exchange an item for a different size, color, or style, please indicate your preference when contacting our customer support team. Exchanges are subject to product availability.
3. Damaged or Defective Items
In the rare event that you receive a damaged or defective item, please contact our customer support team immediately. Provide a detailed description of the issue and include any relevant photos. We will work with you to resolve the issue promptly, either by providing a replacement or issuing a refund.
4. Contact Us
If you have any questions, concerns, or requests regarding our Shipping and Returns Policy, please contact us at hello@rallycapclub.com or using our website Contact Us form.
By placing an order with us, you acknowledge that you have read, understood, and agreed to this Shipping and Returns Policy.
Last updated: September 12, 2023